1. After-sales service commitment

Our company's product quality policy is: implement management: produce high-quality products: provide high-quality services. To meet the needs of users with high-quality products. Over the years, we have taken this as our purpose and won the trust of the majority of users. For this reason, our company makes the following commitments to product quality and after-sales service:

1. Pre-sales service

(1) Warmly welcome the visit of the user, and promptly deal with the user's calls, letters, faxes and other inquiries.

(2) In the user selection stage, users are welcome to come to our company for inspection. Our company is willing to provide technical information about the products, and provide various technical consultations and answer user questions in a timely manner. If users need, our company will help users who are not familiar with products to choose the most suitable products, correct specifications and models.

2. In-sale service

(1) After the contract is signed and takes effect, users are welcome to come to our company for inspection and supervision. Our company will actively adopt and take timely improvement measures for the reasonable opinions on the manufacturing quality of electrical products put forward by the user stationed personnel.

(2) Organize production in strict accordance with contract technical requirements and relevant national standards, ensure quality and quantity, and deliver on time.

(3) Before the product leaves the factory, according to the user's requirements, notify the user to send people to participate in the inspection. Our company will provide the convenience of life and work for the personnel sent by the user, and can provide free training to the user.

(4) Before the product is shipped, our company will notify the user and provide the user with detailed technical information of the product, including sample information, product quality certificate, factory inspection report, delivery list, installation and operation manual, equipment maintenance related documents.

(5) When the goods are shipped, they can be picked up by the user or transported by our company according to the user's requirements. If the goods are damaged or damaged due to our transportation, our company will send someone to deal with them in time until the user is satisfied.

(6) The goods are delivered to the user's site. If the user requests, our company will send people to participate in the inspection and acceptance, and will provide the user with free training on the installation, use and maintenance of electrical equipment.

(7) If the user requests to supply in advance due to the urgent construction period or other special circumstances, our company will be anxious for the user's urgency, handle special events, give priority to production, and do our best to meet the user's requirements.

3. After-sales service

(1) Our company implements the system of after-sales service within 24 hours, that is, after receiving the notification that the user needs to provide after-sales service, our company guarantees to respond within 3 hours, and send full-time technical personnel to the site to troubleshoot equipment failures within 24 hours

(2) Our company provides the manufacturer's quality inspection verification, certificate of conformity and other relevant materials for the selected materials and the materials of the main parts, and is responsible for them for life. or within 36 months after the replacement) if the product has or has quality problems, confirmed by both parties, it is the responsibility of our company, and our company is responsible for proper disposal or exchange and return free of charge. If the quality problem is caused by the responsibility of the user, our company will also actively assist in solving it and strive to meet the requirements of the user. And guarantee to provide technical support and equipment/material support in a timely manner, if the market price falls, the accessories supplied are the same as

price reduction.

(3) If users need to provide technical guidance during installation and use, our company will promptly send professionals to provide services to meet user requirements.